SharePoint open file explorer’ behaviour is inconsistent of SharePoint web application which is integrated with SSO

vinoth kumar 1 Reputation point
2020-12-22T06:14:58.01+00:00

Hi Team :

we observing that SharePoint ‘open file explorer’ behaviour is inconsistent of SharePoint web application which is integrated with SSO.
We suspect the issues with Windows Service “WebClient” (which is used by WebDAV protocol). The windows service needs to be restarted each time to open SharePoint file explorer. Windows WebDAV access might cache certain operations.
This leads to problem when SharePoint open file explorer relies on a consistent state.

Therefore, we are looking some Windows expert to look this issue.

SharePoint Server Management
SharePoint Server Management
SharePoint Server: A family of Microsoft on-premises document management and storage systems.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Mohamed El-Qassas 1,376 Reputation points MVP
    2020-12-22T10:17:23.537+00:00

    I am not a Windows expert. however, I would suggest to make sure that the WebDav (Web client) service is running and log on as a Local Service and its startup type is set to Automatic.

    Besides that, I also recommend checking this article We’re having a problem opening this location in File Explorer, Add this web site to your Trusted Sites list and try again that provides guidelines and solutions for Open With Explorer issue in SharePoint.

  2. Emily Du-MSFT 26,636 Reputation points Microsoft Vendor
    2020-12-23T07:24:01.907+00:00

    @vinoth kumar
    Agree with melqassas. Please go to windows services, check whether the startup type of WebDav service is set to automatic and the log on account is set to local service.

    You could go to ULS logs to find more clues.

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