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Hi Team :
we observing that SharePoint ‘open file explorer’ behaviour is inconsistent of SharePoint web application which is integrated with SSO.
We suspect the issues with Windows Service “WebClient” (which is used by WebDAV protocol). The windows service needs to be restarted each time to open SharePoint file explorer. Windows WebDAV access might cache certain operations.
This leads to problem when SharePoint open file explorer relies on a consistent state.
Therefore, we are looking some Windows expert to look this issue.
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@vinothkumar
I'm checking how the things are going on about this issue. Whether the answer helps you?
You can accept the answer if it helps.
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@vinothkumar
Is there any progress on this issue?
If you find any answers helpful to you, please remember to accept them as answers.
It will help others who meet the similar question in this forum.
Thank you for your understanding.
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I am not a Windows expert. however, I would suggest to make sure that the WebDav (Web client) service is running and log on as a Local Service and its startup type is set to Automatic.
Besides that, I also recommend checking this article We’re having a problem opening this location in File Explorer, Add this web site to your Trusted Sites list and try again that provides guidelines and solutions for Open With Explorer issue in SharePoint.
@vinothkumar
Agree with melqassas. Please go to windows services, check whether the startup type of WebDav service is set to automatic and the log on account is set to local service.
You could go to ULS logs to find more clues.
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