How to escalate a ticket

Erik Marrero 5

I have been going back and forth with customer service for almost 2 weeks because my vetting status is "Rejected" for "Employment verification". They keep wanting me to verify my domain. No matter what I give them it's a problem which I do not understand why. All the information I have given them meets the criteria. I have given them the following:

-WHOIS
-Annual Domain renewal receipt
-I emailed them using my domain
-Verified my domain successfully in Azure portal modifying my DNS

Half the time they do not read the information, they copy and paste a generic response and do not even acknowledge anything I tell them. This is the worst experience I have encountered thus far. As an App developer with Apps in iOS and Google play, I did not think Microsoft would be this bad. Please help me get this resolved. I am losing hope and will deter me from using their platform in the future, especially with AI inferencing that we are planning in the near future.

Roy Li - MSFT 33,166 Reputation points Microsoft Vendor

2024-09-16T02:01:10.8266667+00:00

Based on your description, you are meeting a verification issue of your account and failed to fix it. Have you opened a free ticket with the partner center and ask the store support to check your account?
Walter Fawcett 0 Reputation points

2024-09-16T19:41:08.74+00:00

I have this exact same issue, going for 3 weeks now. I upload the requested documents. The verification team rejects without a reason and instructs me to use "Fix Now" and the loop continues. Every day, I ask someone to call me. But I have been told via email that they are not allowed to call because of security reason. Any help here would be greatly appreciated. Hitting a barrier like this is extremely harmful to my new business.
Walter Fawcett 0 Reputation points

2024-09-16T19:45:24.66+00:00

I have the exact same issue for over three weeks. I upload the requested documentation for Employment Verification. A couple days later, I get another rejection notice without any explanation. And instruct me to follow the "Fix Now" process, which asks me to upload the same documents. And I am in an endless loop.

I have three tickets open and every day I ask for someone to call to explain why the verification is being rejected. In one email, I was told that they cannot call because of security reasons.
Walter Fawcett 0 Reputation points

2024-09-16T19:47:12.9533333+00:00

I have the exact same issue for over three weeks. I upload the requested documentation for Employment Verification. A couple days later, I get another rejection notice without any explanation. And instruct me to follow the "Fix Now" process, which asks me to upload the same documents. And I am in an endless loop.

I have three tickets open and every day I ask for someone to call to explain why the verification is being rejected. I was told that they cannot call because of security reasons. Any help would be greatly appreciated.

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