Old Authenticator gone

Question

Unable to access old 2FA token, please reset it for me so I can register it a new one.

Answer 1

Thanks for your question.

You can ask another cloud services admin to reset your Multi-Factor Authentication settings. If there is none, you will need to contact product support for this.

https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You will need to contact the support teams of the applications on your MFA to assist you in resetting your credentials. To contact support: https://azure.microsoft.com/en-us/support/create-ticket

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Regards,

Abiola