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Error message - There was a problem getting information from your map chart. Make sure you're online and try again.

scarpuss scarpuss 0 Reputation points
2024-09-17T06:34:32.4433333+00:00

Hello, when creating a cartogram, I get an error message - There was a problem getting information from your map chart. Make sure you're online and try again. If it can be solved? It is also not possible to create a map with the default data even if there is a postcode, state and region. I have Office Professional Plus 2021. Thank youprintscreen

Microsoft 365 and Office | Excel | For business | Windows
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  1. Emi Zhang-MSFT 30,146 Reputation points Microsoft External Staff
    2024-09-17T07:31:22.5133333+00:00

    Hi,

    Do you have a firewall or anti-virus software enabled?

    It is recommended that you try disabling your firewall and anti-virus software and then test to see if the problem persists.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. scarpuss scarpuss 0 Reputation points
    2024-09-18T06:00:33.0333333+00:00

    Yes, I tried turning it off. Thank you

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