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Recently we noticed that Device X is no longer manageable in Endpoint though it is under User A's Devices section. So when I went to Device X and signed User A into his account again, Device X is now "Personal", has a different Object ID and does not show up in User A's Devices section. Any ideas?
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@Alex Demetriou Thanks for posting in our Q&A.
To avoid any misunderstanding, we appreciate your help to clarify something:
1.What did you mean the device X is no longer manageable in Endpoint? Is this device X is deleted from intune? Based on my understanding, if the device X is deleted from intune, we can't see it in intune portal.
2.If possible, please show us the screenshot about the device under Devices > All devices in intune portal.
Note: Please don't forget to erase private information
If there is anything update, feel free to let us know.
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@Alex Demetriou If there is anything update, feel free to let us know and we will continue to discuss.
This is the device when I went to the Accounts section in Windows 11 and logged him back in. It doesn't show under his User>Devices but does show up under Devices>Windows.
So essentially, somehow the device was kicked off Endpoint, stayed Joined to Entra and when re-added, joined as a different device and it doesn't go under the User>Device. Any idea why?
@Alex Demetriou Thanks for your update.It is strange. For the picture1 you provided, MDM shows "None", it means that the device is not enrolled to intune. For picture 2 you provided, MDM shows "intune", it means that the device is enrolled to intune. In my environment, if the device is enrolled successfully, MDM will show "intune" both under User>Devices and Devices >Windows.
Given this situation, it is suggested to create an online support ticket to get more help from backend. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding and hope everything goes well with you.
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