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Hi,
I am not sure if I understand the Service Offering Category in SCSM. I have created some new Service Offering Category( one of them is called "Cooperation Service" and select the new Service Offering Category on the my new Service Offering as Category.
And published my SO. My RO is called "Report issues with the messaging"
On the User Port, I see the RO "Report issues with the messaging" on "Service Catalog"
I did thin the user should see on the Portal "Cooperation Service" and under this the RO "Report issues with the messaging"
Or am I wrong here?
If I understand Service Offering Category correct, what is wrong by my configuration?
Regards
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
Hi,
My SOs are called "Install Application", "Add AD User", "Printer Issue"
The actual form should be created as an RO and inserted into the SO.
Application Center <SO>
Communication Services <SO>
Operate Services <SO>
The Category is only show in admin Console:
Hi again,
Thank you so much for replay and your time. If I understand you correctly, the Category can display only on the Admin Console and NOT on the User portal.
On the User Portal I can see the SOs on the "Service Catalog" and if I click on one of my SO, I see on the right site the RO. Am I right?
Was it a comprehension problem on my part with Service Offering Category and SOs and ROs???
Last question and we can close that issue.
I have added on my SO and RO "Image" (32x32). On the User Portal you can see only the Image of RO. Why can I not see the Image of SO?
But the User cannot see the Image on the Service Catalog.
Only the Image of RO
Thank you
Yes, you are right.
I'm not see the Image of SO too.
Service Manager - New HTML5 Portal - Basic Customizations 4/5 - Icons
Thank you again for your replay. The Link is only for ICON for ROs and not for SOs. I cannot see any entry for SOs ICON
Based on my observations, the SOs icons are not displayed in the portal by default. According to the content of the previous link, if you need to display the icon, I guess the direction is that you need to customize the web page through code, so far, I haven't found the corresponding document, you may need to explore it yourself.
Hi,
It sounds like you’re on the right track with creating and categorizing your Service Offerings (SO) and Request Offerings (RO) in SCSM 2022. However, there might be a small configuration detail that’s causing the issue.
Here’s a quick overview of how it should work:
If everything is set up correctly, users should see “Cooperation Service” as a category in the Service Catalog, and under this category, they should find the “Report issues with the messaging” request offering.
Thank you for replay. I would like to say, I have followed in my settings exactly that link you send me. But the user can still not see my created Service Offering Category "Cooperation Service", the user see only "Report issues with the messaging" under "Service Catalog"
Hi again,
can you please help me? I really followed your link, but still cannot see my created own service offering category on the user portal, I see only my Service Offering
I'm running some experiments to reproduce this scenario and will get back to you with the results as soon as possible.
Hi,
Is this what you were aiming for?
Based on my test, we can insert the RO like a card into the SO.
Thank you for your test.
I am really not sure if I have described my issue.
I have create 3 service offering category as following screen shot
"Cooperate Services", "Communication Services", "Application Center"
Now I have created some RO and SO
My SOs are called "Install Application" , "Add AD User", "Printer Issue"
the SO "Application Center" should appear on the user portal under Service Offering Category "Application Center"
The SO ""Printer Issue", should appear on the user portal under Service Offering Category "Communication Services"
The SO "Add AD User" should appear on the user portal under Service Offering Category "Cooperate Services",
As I know you can create your own Service Offering Category and put your SOs under that Category for user Portal
I hope now you know what I want to have
Thank you again for help and your time