Can't connect with VM

demian klenk 0

tried all possible trouble shooting but can't connect with Vm

Olaf Helper 44,651 Reputation points

2024-09-17T17:30:19.4466667+00:00

With that less on informations no one can even guess; you have to provide much more details.
Sai Krishna Katakam 365 Reputation points Microsoft Vendor

2024-09-17T22:22:28.3+00:00

Hi demian klenk,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

To troubleshoot the "Can't connect with VM" issue, could you please provide the following details?
What is the operating system (Windows/Linux) and does it have a public or private IP?
Are you trying to connect using RDP (Windows) or SSH (Linux)?
What exact error message do you see when you attempt to connect?
Have you checked if your Network Security Group (NSG) rules allow RDP (port 3389) or SSH (port 22)?
Are you sure the login details (username/password or SSH key) are correct?
Is the VM running? Do you see any warnings or errors in the Azure portal?
Have you checked boot diagnostics and the serial console for any issues?

Here are some documents that will help with troubleshooting: Troubleshoot Remote Desktop connections to an Azure virtual machine, Self-service users can't open a console session to a virtual machine.

This information will help us diagnose the problem more effectively. Thanks!
Sai Krishna Katakam 365 Reputation points Microsoft Vendor

2024-09-19T01:38:59.88+00:00

Hi demian klenk,

Could you please go through the last comment and provide us the required information to drive the thread further.

Thank you.

Your answer