my employees account keeps getting suspended

Question

Hello

Please i need your help on this issue.

my employees account keeps getting suspended.

Even removing email from rules still didn't help.

Answer 1

Hi,

Welcome to the Microsoft Q&A platform!

Here are a few steps you can take to address this issue:

Check for Compromised Account: Ensure that the account hasn’t been compromised. Suspensions often occur if an account is suspected of sending spam or has been hacked. You can follow Microsoft’s guidelines to secure a compromised account.

Review Email Activity: Look at the email activity to identify any unusual patterns or large volumes of outbound emails that might trigger spam filters.

Whitelist the Account: If the account is being blocked by external recipients, ask them to whitelist your email address or add it to their safe sender list.

Review Security Policies: Ensure that your organization’s security policies and rules are not overly restrictive, which might inadvertently cause legitimate accounts to be suspended.