My phone was broken and the Authenticator app was not backed up. I have a new phone and it is stating that the access code is on the old phone which is not accessible.

Question

My phone was broken and the Authenticator app was not backed up. I have a new phone and it is stating that the access code is on the old phone which is not accessible.

Answer 1

Thanks for your question.

You will need to contact product support for this if the accounts on it are Microsoft or work/school accounts. For other services you will need to contact their support team,

https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You will need to contact the support teams of the applications on your MFA to assist you in resetting your credentials. To contact support: https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola