Bot is sending 4 requests to hooks endpoing for a single user message

Question

Bot is sending 4 requests to hooks endpoing for a single user message

Saurabh Jagtap 5

I have a teams bot installed. Whenever a user clicks on a button, it responds back accordingly. We are using msteams bot using botframework-connector and botbuilder, both or v4.20.1

Since last few days, we are observing couple of issues. one started coming up suddenly, and another one after the next day of first issue. Summing up them below:

Whenever a user clicks on some buttons on adaptive cards, they are getting following message below the card, though bot responds just fine:

Again, they are seeing the error in red box, but bot responds back accordingly.

Upon checking the network tab, one /invoke api gets called and fails with 502 bad gateway. endpoint: `https://teams.microsoft.com/api/chatsvc/in/v1/agents/28:

Anonymous

2024-09-20T09:59:01.65+00:00

Saurabh Jagtap - Similar issue has been reported here https://learn.microsoft.com/en-us/answers/questions/2038563/issue-something-went-wrong-please-try-again-error. We are checking with engineering team regarding above mentioned 2 issues. We will keep you posted on the investigation updates. Thank you.
Saurabh Jagtap 5 Reputation points

2024-09-20T15:01:39.07+00:00

@Anonymous till this gets figured out from the engineering team, do we have a workaround so that the multiple requests wont be triggered?
Anonymous

2024-09-23T01:40:31.94+00:00

HI @Saurabh Jagtap

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Teams Development which is not in our support scope. Thanks for your understanding and patience.
Saurabh Jagtap 5 Reputation points

2024-09-23T05:02:57.81+00:00

@Anonymous which tag should I use to raise a question for msteams bot not working then? and why was it communicated earlier that its being checked by engineering team if the question was out of scope?
Anonymous

2024-10-07T11:46:48.02+00:00

We raised an incident for this issue, we will keep you posted on the updates. Thank you.

Your answer

Anonymous

2024-09-20T09:59:01.65+00:00

Saurabh Jagtap - Similar issue has been reported here https://learn.microsoft.com/en-us/answers/questions/2038563/issue-something-went-wrong-please-try-again-error. We are checking with engineering team regarding above mentioned 2 issues. We will keep you posted on the investigation updates. Thank you.
Saurabh Jagtap 5 Reputation points

2024-09-20T15:01:39.07+00:00

@Anonymous till this gets figured out from the engineering team, do we have a workaround so that the multiple requests wont be triggered?
Anonymous

2024-09-23T01:40:31.94+00:00

HI @Saurabh Jagtap

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Teams Development which is not in our support scope. Thanks for your understanding and patience.
Saurabh Jagtap 5 Reputation points

2024-09-23T05:02:57.81+00:00

@Anonymous which tag should I use to raise a question for msteams bot not working then? and why was it communicated earlier that its being checked by engineering team if the question was out of scope?
Anonymous

2024-10-07T11:46:48.02+00:00

We raised an incident for this issue, we will keep you posted on the updates. Thank you.

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Bot is sending 4 requests to hooks endpoing for a single user message

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