[URGENT] File upload error on Azure Open AI studio for fine-tuning

Question

[URGENT] File upload error on Azure Open AI studio for fine-tuning

Daniel Evans-Yamamoto 20

I am attempting to fine-tune gpt-4o-mini on Azure AI Studio using a .jsonl file.

The uploaded jsonl file (either by file upload or through blob storage/ azure studio) raises the following error during file upload of the Training data step:
'''

File import error internalFailure: Service temporarily unavailable. Please try again later.

Trace ID : XXXXXX

Client request ID : XXXXXX

APIM request ID : XXXXXX
'''
This error has been reproduced for the last 3 days.

The file format is correct and passes the check during upload.

The error is raised shortly after the upload, and I cannot proceed to press the Next button.

I have owner permission and it is not a permission error.

The resource region is north central us.

santoshkc 15,605 Reputation points Microsoft External Staff Moderator

2024-09-23T12:35:27.4033333+00:00

Hi @Daniel Evans-Yamamoto,

Thank you for reaching out regarding the fine-tuning of the gpt-4o-mini model on Azure AI Studio.

I understand that you are encountering a "File import error internalFailure: Service temporarily unavailable" message during the file upload step for training data. This issue has been persistent for the last three days, and I appreciate your diligence in ensuring the file format is correct and that you have the necessary permissions.

As you know, fine-tuning for the gpt-4o-mini model is currently in public preview and is supported in the North Central US region and Sweden Central. Given the model's capacity to handle significant input and output tokens, I recognize how important it is for you to proceed smoothly with your fine-tuning efforts.

You might consider trying to upload a smaller sample of your dataset or attempting the upload in another supported region if feasible.

If the problem continues, I suggest reaching out to Azure Support with the error trace IDs for further investigation. They may have access to more detailed logs that can shed light on the root cause of this issue.

I hope you understand. Thank you.
santoshkc 15,605 Reputation points Microsoft External Staff Moderator

2024-09-24T17:23:00.8366667+00:00

Hi @Daniel Evans-Yamamoto,

Following up to see if the given response was helpful. Thank you.
Daniel Evans-Yamamoto 20 Reputation points

2024-09-24T17:28:13.1066667+00:00

Thank you santoshkc, an attempt using the Sweden Central region has given positive results.
santoshkc 15,605 Reputation points Microsoft External Staff Moderator

2024-09-26T11:39:09.58+00:00

Hi @Daniel Evans-Yamamoto,

Did you got any chance to check the below provided response?

Answer accepted by question author

0 additional answers

Your answer

santoshkc 15,605 Reputation points Microsoft External Staff Moderator

2024-09-23T12:35:27.4033333+00:00

Hi @Daniel Evans-Yamamoto,

Thank you for reaching out regarding the fine-tuning of the gpt-4o-mini model on Azure AI Studio.

I understand that you are encountering a "File import error internalFailure: Service temporarily unavailable" message during the file upload step for training data. This issue has been persistent for the last three days, and I appreciate your diligence in ensuring the file format is correct and that you have the necessary permissions.

As you know, fine-tuning for the gpt-4o-mini model is currently in public preview and is supported in the North Central US region and Sweden Central. Given the model's capacity to handle significant input and output tokens, I recognize how important it is for you to proceed smoothly with your fine-tuning efforts.

You might consider trying to upload a smaller sample of your dataset or attempting the upload in another supported region if feasible.

If the problem continues, I suggest reaching out to Azure Support with the error trace IDs for further investigation. They may have access to more detailed logs that can shed light on the root cause of this issue.

I hope you understand. Thank you.
santoshkc 15,605 Reputation points Microsoft External Staff Moderator

2024-09-24T17:23:00.8366667+00:00

Hi @Daniel Evans-Yamamoto,

Following up to see if the given response was helpful. Thank you.
Daniel Evans-Yamamoto 20 Reputation points

2024-09-24T17:28:13.1066667+00:00

Thank you santoshkc, an attempt using the Sweden Central region has given positive results.
santoshkc 15,605 Reputation points Microsoft External Staff Moderator

2024-09-26T11:39:09.58+00:00

Hi @Daniel Evans-Yamamoto,

Did you got any chance to check the below provided response?

Answer 1

Hi @Daniel Evans-Yamamoto,

Glad to know that your issue has been resolved. And thanks for sharing the information, which might be beneficial to other community members reading this thread as solution. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", so I'll reiterate your response to an answer in case you'd like to accept the answer. This will help other users who may have a similar query find the solution more easily.

Question: [URGENT] File upload error on Azure Open AI studio for fine-tuning

Solution: Using the Sweden Central region has given positive results.

If you have any further questions or concerns, please don't hesitate to ask. We're always here to help.

Do click Accept Answer and Yes for was this answer helpful.

Daniel Evans-Yamamoto 20 Reputation points

2024-09-26T11:52:09.4533333+00:00

Hi santoshkc,

Thank you for your guidance.

I have accepted your answer.

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[URGENT] File upload error on Azure Open AI studio for fine-tuning

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