Is there a way in Azure/Exchange to allow an end user to receive more external emails while still maintaining security.

J Williams 0

I have an end user that works in a sort of community outreach role (far more external emails than the typical users) and many external emails that are inbound being blocked or quarantined. Once she receives an email from the external user I can whitelist it from there for future communications, but is there a way of allowing this user to receive more external emails without making her email account wide open to external threats.

1 answer

Andy David - MVP 147.9K Reputation points MVP

2024-09-23T15:12:39.4833333+00:00

You shouldnt be whitelisting those. Instead the user should be checking their quarantine and reporting any blocked as a false positive. If that fails, then you as an admin can submit these

Thats the way to allow these and to better protect the account

https://learn.microsoft.com/en-us/defender-office-365/step-by-step-guides/how-to-handle-false-positives-in-microsoft-defender-for-office-365#handling-legitimate-emails-in-to-junk-folder-of-end-users
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Alex Zhang-MSFT 945 Reputation points Microsoft Vendor

2024-09-24T08:08:59.47+00:00

Hello, @J Williams,

Welcome to the Microsoft Q&A platform!

Based on your description, I understand that You wonder if there is a way in Azure/Exchange to allow end users to receive more external emails while still maintaining security.

Andy David provided a better way to receive external emails and make user accounts more secure, I just made some additional assistance.

Before reporting any blocked quarantines as false positives, you need to check the user's quarantine. About how to use the Microsoft Defender portal to manage quarantined email messages, please refer to Manage quarantined messages and files as an admin - Microsoft Defender for Office 365 | Microsoft Learn.

For more information on how to perform specific false positives, you can click on (False Positives) How to handle legitimate emails getting blocked from delivery using Microsoft Defender for Office 365 - Microsoft Defender for Office 365 | Microsoft Learn for reference.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thank you for your support and understanding.

Best Wishes,

Alex Zhang

Alex Zhang-MSFT 945 Reputation points Microsoft Vendor

2024-09-27T00:25:47.76+00:00

Hello, @J Williams,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Best Wishes,

Alex Zhang

Alex Zhang-MSFT 945 Reputation points Microsoft Vendor

2024-09-30T01:19:30+00:00

Hello, @J Williams,

Just wanted to check if the answer shared below helped. If it helped, then would request you to please "Accept the answer" as it would be helpful to others in the community as well.

Best Wishes,

Alex Zhang

Alex Zhang-MSFT 945 Reputation points Microsoft Vendor

2024-10-07T01:32:23.01+00:00

Hello, @J Williams,

If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

Best Wishes,

Alex Zhang
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Is there a way in Azure/Exchange to allow an end user to receive more external emails while still maintaining security.

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