the Microsoft authenticator problem

Amy Lin 0 Reputation points
2024-09-24T13:51:20.42+00:00

Originally, when I used my personal Gmail account to log in to the company's organization on Teams or SharePoint, my computer would send a Microsoft Authenticator verification code to my phone, and I could simply click the code on my phone to log in. However, in the past few days, I switched to a new phone and signed into Microsoft Authenticator on the new device. I can receive login notifications, but when trying to access the company’s SharePoint, I no longer receive the pop-up notification from Microsoft Authenticator, which prevents me from logging in.
I have tried the way below, but it still can't works..
https://aka.ms/mysecurityinfo
https://support.microsoft.com/zh-hk/account-billing/%E5%BE%9E-microsoft-authenticator-%E9%82%84%E5%8E%9F%E5%B8%B3%E6%88%B6%E8%AA%8D%E8%AD%89-ce53096e-1e1c-4840-9e32-1618bc33cd43

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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