Lost access to Microsoft 365 Admin

Question

Hello,

My phone number is closed and My Authenticator is not sending 2FA code, I am the admin of the company, I need to change my phone number so i can receive the 2FA code, I cannot even use it to login to this portal so I am writing from my personal account.

Need help

Answer 1

Regarding the issue only phone support can help and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2