Database server internal errors and stuck on restarting

Question

Hello,

When trying to access the database using az cli I was receiving an internal server error. The problem persisted for a few days. I restarted and it got stuck. What can I do to solve it?

(InternalServerError) An unexpected error occured while processing the request. Tracking ID: 'cc6630f7-3b49-48bc-bb51-3bdf03b1ad4e'

Code: InternalServerError

Message: An unexpected error occured while processing the request. Tracking ID: 'cc6630f7-3b49-48bc-bb51-3bdf03b1ad4e'

Answer 1

Hi @Daniel Bueno

Thank you for sharing the tracking ID. It appears that your server is located in Brazil South and has been experiencing issues since 09/27. In fact, the issue seems to have started on 09/22.

This required backend intervention to bring the server back up. You need to open a support case.

If you are unable to do so, please send an email to [azcommunity@microsoft.com] with your subscription ID, server name, and region. Please mention 'ATTN: Oury' in the subject line

Thank You!