impossible de se connecter au Compte administrateur via Authentificator suite changement de téléphone

Question

itre : Bonjour, je suis administrateur du compte professionnel Microsoft, je viens de changer de téléphone et je ne reçois plus mes demandes d'authentification sur authenticator.

Message : Je suis complètement bloqué et je n'ai plus accès à aucune application Microsoft. Je suis perdu. Comment y accéder à nouveau ? Lorsque j'essaie de me connecter, il me renvoie vers l'authentificateur et à partir de là je suis bloqué.

Je tourne en rond. On me demande de m'authentifier via authenticator. Il est installé sur mon téléphone mais je ne reçois rien.

J'ai changé de téléphone et depuis il ne fonctionne plus.

De plus, il ne m'offre aucune autre méthode pour m'authentifier !!

Merci pour votre aide

Answer 1

Hi @Olivier

Thank you for posting this in Microsoft Q&A.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

 or creating a ticket through a different account:   https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

While creating a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

Hope this helps. Do let us know if you any further queries.

Thanks,

Navya.

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