Im unable to log in to my email because I dont have access to my authenticator app.

Question

I recently bought a new phone and everything is logged in but I didnt know that my old phone solely has access to the authenticator app. There is no way i can get back into my old phone, because I don't have it anymore. Whenever I try to log into my microsoft account it asks to Authenticate using the app which I can't use. I try clicking on the "can't use my authenticator app right now" and it asks me to enter a code from the app. How do I gain access over my app and microsoft account again because this is really frustrating. I cannot view any of my work emails. I was also trying to see if I could ask my administrator to gain access for me but in order to find contact my administrator I need to be able to log into my microsoft account.

Answer 1

Hi @Hailey Kim

Welcome to our forum!

Here are some steps you can take to regain access to your Microsoft account without the authenticator app:

1. Restore from Authenticator Cloud Backup: If there was a cloud backup set up for the Microsoft Authenticator app, you can restore it. Make sure no accounts have been added to the newly installed app. Then sign in with the recovery account to do the restore. This can help recover account credentials from the cloud account.
2. Use the Microsoft Account Recovery Form:
   • Visit the Microsoft account recovery page.
   • Enter the email address or phone number associated with your account.
   • Follow the prompts to verify your identity using other available methods.
3. Use a Backup Email or Phone Number: If you have a backup email or phone number set up, you can use it to receive a verification code. This option should appear when you click “I can’t use my authenticator app right now.”
4. Contact Microsoft Support: You can reach out to Microsoft Support directly for assistance. Here are the contact numbers:
   • India: 0008004402130
   • USA: 1-800-642-7676
   • UK: 0800 026 03 30

In addition, i find a similar thread that people find it useful, please feel free to refer to.

Hope it helps!

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