Unable to get keys for search api on new subscription

MatthewMaker 15

I created a new subscription in order to create a bing search api endpoint. It originally looked OK, but when I went to get the keys to test, they were blank. I tried to regenerate the keys and got "Failed to regenerate the key."

I tried to delete the resource and create a new one. I'm undable to delete it, and get

Error code ResourceCreationValidateFailed

Message. The resource validation failed.

navba-MSFT 24,270 Reputation points Microsoft Employee

2024-10-01T05:13:31.52+00:00
@MatthewMaker Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

.

Many customers have reported this issue. I am looking into the details internally.

In the meantime, Could you please share the below details over private message ?

Region where you tried to deploy.

Subscription ID

Time of the issue in UTC

Browser HAR trace while trying to create a new Bing Resource.

Awaiting your reply.
MatthewMaker 15 Reputation points

2024-10-02T17:54:43.8833333+00:00

Sent via PM. Thanks for the response!
navba-MSFT 24,270 Reputation points Microsoft Employee

2024-10-03T02:48:37.58+00:00

@MatthewMaker Please note, many customers have reported this issue. Thanks for sharing the details. I am looking into the internal logs and get back to you with an update.
ark yum 0 Reputation points

2024-10-03T11:34:36.27+00:00

Is there a solution? I'm unable to create a new Big Search v7 resource too?
navba-MSFT 24,270 Reputation points Microsoft Employee

2024-10-03T13:01:31.54+00:00

@ark yum @MatthewMaker Our Engineering team has implemented the necessary fixes, and we believe the problem has been resolved. Please test this again and let me know if you encounter the issue.

Awaiting your reply.
Usama Naeem 0 Reputation points

2024-10-03T14:13:00.0566667+00:00
im getting the below error. Also on the status window it says : InternalServerError

{ "status": "Failed", "error": { "code": "Suspended", "message": "Bing resources are suspended for the subscription" } }
navba-MSFT 24,270 Reputation points Microsoft Employee

2024-10-03T14:17:23.13+00:00

@Usama Naeem This issue is different than the one reported in this thread. In order to unblock your subscription, you need to open a support ticket with Microsoft.
Usama Naeem 0 Reputation points

2024-10-03T14:21:26.0566667+00:00

@navba-MSFT i was originally getting the same issue as everyone before. Now that you told us that the team has implemented the necessary fixes im getting this error after the fix. A week back the api was working fine for me.
Usama Naeem 0 Reputation points

2024-10-03T14:25:18.27+00:00

@navba-MSFT 1 more update i can manage to see the keys now they are not blank also i can regenerate the keys succesfully but when i try to deploy a new resource i get the error mentioned above. Thanks
navba-MSFT 24,270 Reputation points Microsoft Employee

2024-10-03T14:27:33.0633333+00:00

@Usama Naeem Yes, your subscription needs to be unblocked for creating new Bing resource which requires a support ticket to be created with Microsoft.
MatthewMaker 15 Reputation points

2024-10-04T20:44:32.09+00:00

My problem is fixed now for the keys. I haven't tried deleting or redeploying a new one.
navba-MSFT 24,270 Reputation points Microsoft Employee

2024-10-05T04:39:31.6466667+00:00

@MatthewMaker Thanks for confirmation. Please try creating a new resource or deleting an existing one and check if you encounter the same issue.

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Unable to get keys for search api on new subscription

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