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Question

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Answer 1

Hi ZeynepSenaKAYA-6148,

Thanks for reaching out to Microsoft Q&A.

When your system drive is fully encrypted with BitLocker, accessing system restore points from the Windows Recovery Environment (WinRE) requires unlocking the encrypted drive first.

Here's how you can do it:

1. Boot into WinRE:
   • Restart your computer.
   • As it boots up, press the appropriate key (often F8, F11, or Shift+F10) to enter the recovery environment.
   • Navigate to Troubleshoot > Advanced options.
2. Open Command Prompt:
   • From the Advanced options menu, select CMD Prompt.
3. Unlock the BitLocker-Encrypted Drive:
   • In the Command Prompt window, use the manage-bde command to unlock your drive.
   • If you have the BitLocker recovery key number, enter: *manage-bde -unlock C: -RecoveryPassword YOUR-RECOVERY-KEY ##*Replace YOUR-RECOVERY-KEY with the 48-digit BitLocker recovery key.
   • If you have a recovery key file on a USB drive:
   • Insert the USB drive.
   • Identify the drive letter assigned to your USB (e.g., E:).
   • Enter: manage-bde -unlock C: -RecoveryKey E:\RecoveryKey.bek
   • Replace E:\RecoveryKey.bek with the correct path to your recovery key file.
4. Verify the Drive is Unlocked:
   1. Run: manage-bde -status C:
   2. Ensure that the status shows the drive as unlocked.
5. Proceed with System Restore:
   • Close the Command Prompt window.
   • Return to the Advanced options menu.
   • Select System Restore.
   • You should now see your system restore points and be able to proceed with the restoration.

Note: Always ensure you have your BitLocker recovery key accessible before proceeding with these steps. Without it, you won't be able to unlock the drive and access the restore points.

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