Hi Priya,
Thanks for reaching out to Microsoft Q&A.
To receive free parallelism in azure devops, you need to submit a request through the official azure devops parallelism request form. If you have already submitted the form but haven't received an approval email, here are some steps you can take:
- Ensure that the approval email didn't end up in your spam or junk folder.
- Double-check that your request was successfully submitted. If you're unsure, you might consider submitting the form again.
- Sometimes, approvals can take a few days. If it hasn't been long since you submitted the request, give it a bit more time.
- If you have waited and still haven't received a response, it might be helpful to contact Azure DevOps support directly for assistance.
Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.