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Issue with Outlook Printing Office 365 white space on top starting from second page

Yousuf Ali 36 Reputation points
2020-12-23T15:26:21.227+00:00

We are deploying Office 365 at our firm, and one of the issues we are dealing with is that when we print a multi page email, starting from second page there is huge space at the top of page, first page prints fine. We have the exact same setting for Outlook 2010 and it prints fine. Has anyone seen this problem?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
5,206 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,135 questions
Accepted answer
  1. Jade Liang-MSFT 9,976 Reputation points Microsoft Employee
    2021-02-09T09:38:28.783+00:00

    Hi all,

    According to my research, this issue has been resolved on Outlook 365 version 2101 (build 13628.20274)--Current channel, so it is recommended that you switch to the current channel and update the Outlook version for your normal use.

    Let's look forward to the future updates released in the monthly channel, I will continue to monitor them, and if there are any updates, I would post back. Also welcome other users who has any updates post here :)

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  1. Monton, Virg 81 Reputation points
    2021-01-13T06:10:24.267+00:00

    Hi @Jade Liang-MSFT , thank you for the warm welcome. I am attaching some screenshots on how it looks like when I print an outlook file. It is the same printout whether I print as pdf or in any other printer.

    Also, I just updated my outlook. Its shows version 2011 (Build 13426.20526 Click-to-run). Still it did not resolve the issue.

    56063-microsoft-outlook-memo-style.pdf

    56091-outlookcapture.jpg

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  2. Antonio Tudela 71 Reputation points
    2021-01-13T12:24:24.143+00:00

    Hi @Jade Liang-MSFT

    As I explaining above, I have the same problem that @Monton, Virg and @Yousuf Ali

    If you can see the picture that I added with example of issue, the first page appear correctly but the rest of the pages, appeared with the same size that I use in header of mail in blank. I checked that if you send a mail and reduce the people in CC the blank size on the rest of pages is reduced -and if you add more people, blank size increase in the rest of the pages

    56137-screenshot-2021-01-13-at-125301.png

    I checked the drivers, update it and check that configuration were fine. to discard printer issue, I used the OWA with the same driver and printer from same computer and it can print in second and progressive page without blank size fine

    56168-screenshot-2021-01-13-at-131338.png

    Also, I checked that from Outlook for Mac version, all is ok too.

    the outlook version client that fails on my Windows computer is: Version 2010 (Build 13328.20478 Click-to-Run).

    There are any way to configure in outlook that header not appear when you printer mails?

  3. ARENTIA | Joao Costa 1 Reputation point
    2021-01-21T12:07:38.03+00:00

    Same issue here. Any update to resolve?

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  4. Monton, Virg 81 Reputation points
    2021-01-21T22:33:26.72+00:00

    @ARENTIA | Joao Costa issue is still hanging.

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