Code required to connect or reset a password but MFA not activated !

Question

Code required to connect or reset a password but MFA not activated !

Arnaud DELIN 0

Hi,

I got a code request to sign-in for a password reset or some settings (but not for everything) but cannot supply the code as the MFA is not activated for my account.

While browsing my user MFA properties (general admin), MFA is desactivated but the settings are greyeid out as it has been previously activated. In any case (MFA enabled or not) I cannot change the settings, neither change my password (because of the code request at the sign-in) and hopefully the authentication for the regular access to Outlook, Teams, ... works well only with login and pwd !

Any idea to force or clean up my profile ?

Thks

Arnaud

Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-09T19:05:13.46+00:00
Hi @Arnaud DELIN ,

Thank you for reaching out to Microsoft Q&A.

It sounds like you’re trying to reset your password, but your account isn’t set up for MFA, even though you're being prompted for it. This issue may be due to Security Defaults being enabled in your tenant. To resolve this, you can disable Security Defaults by following these steps:

Go to Azure Portal.

In the search bar at the top, type "Microsoft Entra ID."

In the left-hand panel under Microsoft Entra ID, select Properties (located between User Settings and Security).

In the Properties section, click on Manage Security Defaults.

Toggle Enable Security Defaults to Disable.

Wait a few minutes for the changes to propagate, then try signing in again using InPrivate or Incognito mode.

This should help you regain access without the MFA prompt. If not, please let us know!

Regards,
Goutam Pratti
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-09T21:06:09.3266667+00:00
Hey @Arnaud DELIN ,

As you are trying to reset your password, once please the check self-service password is selected to None and check the prompt.

Please follow these steps:

Sign in to the Microsoft Entra admin center as at least an Authentication Policy Administrator.

Browse to Protection > Password reset from the menu on the left side.

From the Properties page, under the option Self-service password reset enabled, choose None.

Hope this can resolve the issue. If not, please let me know.

Regards,
Goutam Pratti

2 answers

Your answer

Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-09T19:05:13.46+00:00

Hi @Arnaud DELIN ,

Thank you for reaching out to Microsoft Q&A.

It sounds like you’re trying to reset your password, but your account isn’t set up for MFA, even though you're being prompted for it. This issue may be due to Security Defaults being enabled in your tenant. To resolve this, you can disable Security Defaults by following these steps:

Go to Azure Portal.

In the search bar at the top, type "Microsoft Entra ID."

In the left-hand panel under Microsoft Entra ID, select Properties (located between User Settings and Security).

In the Properties section, click on Manage Security Defaults.

Toggle Enable Security Defaults to Disable.

Wait a few minutes for the changes to propagate, then try signing in again using InPrivate or Incognito mode.

This should help you regain access without the MFA prompt. If not, please let us know!

Regards,
Goutam Pratti
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-09T21:06:09.3266667+00:00

Hey @Arnaud DELIN ,

As you are trying to reset your password, once please the check self-service password is selected to None and check the prompt.

Please follow these steps:

Sign in to the Microsoft Entra admin center as at least an Authentication Policy Administrator.

Browse to Protection > Password reset from the menu on the left side.

From the Properties page, under the option Self-service password reset enabled, choose None.

Hope this can resolve the issue. If not, please let me know.

Regards,
Goutam Pratti

Answer 1

Arnaud DELIN 0

Dear Goutam,

It has not solved the issue but I found a workaround to change my password.

I was able to change my password clicking the forget password link at the login.

But when I try to change it through my profile (https://mysignins.microsoft.com/security-info/password/change) I still have this code request !

And the MFA settings stay unavailable for my user.

Arnaud

Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-10T10:42:12.8+00:00

Hi @Arnaud DELIN ,

Can you please provide the screenshots of the code request for the Security info and MFA settings of the user for the better troubleshooting.

Regards,
Goutam Pratti
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-11T14:48:46.1133333+00:00

Hi @Arnaud DELIN ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Goutam Pratti 6,215 Reputation points Microsoft External Staff Moderator

2024-10-14T07:47:17.1533333+00:00

Hi @Arnaud DELIN ,
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 2

Arnaud DELIN 0

Hey Goutam,

Already checked this and it was disable.

😓

thks

Arnaud

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Code required to connect or reset a password but MFA not activated !

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