Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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"We couldn't connect your data" error message on Azure AI Studio
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 99%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
CosmicWanderer
0
Reputation points
Hello Microsoft Team,
I am trying to upload my data to chat with it on Azure OpenAI Studio, but I am receiving the following error:
"We couldn't connect your data. An unexpected error occurred while processing your data. Please try again."
For context, I have uploaded three text files on my blob storage, and was able to successfully connect to the container. I've went through all the steps without any error message, but at the final stage of indexing, I am receiving the error. I've also attached a screenshot.
What may be causing this issue and how may I go about fixing it?
Your help is much appreciated!
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 88%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Saideep Anchuri 6,025 Reputation points Microsoft External Staff2024-10-09T20:23:34.4666667+00:00 Welcome to Microsoft Q&A Forum, thank you for posting your query here!
I understand that you are encountering an issue that "You couldn't connect your data. An unexpected error occurred while processing your data. I tried to "add your data", I didn't face any difficulties in "add your data" without facing any issue.
Please find the screenshot for reference:
Here are some troubleshooting steps that might help you.
- Ensure that the Azure Search service has the necessary permissions to access the Blob Storage.
- Make sure Cross-Origin Resource Sharing (CORS) is enabled for the blob Storage.
- Make sure the DataRefreshIntervalInHours setting should be correctly configured.
- Look for any network issues or firewall rules that might be blocking the connection.
- make sure that any APIConnectionErrors might indicate issues with reaching the servers.
I hope this information helps. Please do let us know if you have any further queries.
Thank You.
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Saideep Anchuri 6,025 Reputation points Microsoft External Staff
2024-10-10T14:50:08.7933333+00:00 -
Saideep Anchuri 6,025 Reputation points Microsoft External Staff
2024-10-14T14:20:26.5866667+00:00 Hi CosmicWanderer,
We haven’t heard from you on the last response and was just checking back to see if the give response was helpful.
Thank You.
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