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Hi, my problem is that I've deployed a new model from Azure OpenAI (gpt-4o). It perfectly works with API calls or in the playground, but when I deploy it in a webapp, I got the error message "Access denied due to invalid subscription key or wrong API endpoint. Make sure to provide a valid key for an active subscription and use a correct regional API endpoint for your resource."
The web deployment works, is active but it can't reply to any prompts.
My Azure OpenAI and App Service ressources are in the same region (France Central)
Any help would be appreciated, thank you
Here my model works in the playground ...
...But it doesn't work anymore on a web application
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
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Hello Tristan,
Thanks for reaching out to us, we have escalated this issue to product team for further investigation, at the meantime, please have a try to use the one click deployment tool provided here to see if it is working or not.
Regards,
Yutong
Hi, thank you for your quick answer.
My deployment worked using the one click deployment tool provided, with the same Azure AI model I tried before.
But I still don't get why it stopped working throught OpenAI Studio.
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HI Tristan
You can compare the app settings values in the 2 web apps (the one working and the one not working. based on the error message you provided, it is most likely one of the settings is miss-configured, i.e. maybe API key is regenerated
Like in Daniel Fang's comment, the problem was indeed an environment varibale problem: my AZURE_OPENAI_KEY was empty. All other parameters were correctly filled.
Thanks all for your answers !