Why are my redeemed credits not visible in Azure after redeeming through Microsoft Hub with LinkedIn?"

Question

I recently redeemed Azure credits through the Microsoft Hub using my LinkedIn account. During the process, I went through prompts that I believe connected the redeemed credits to my Azure account set up with my email. However, when I check the Cost Management + Billing section in the Azure portal, I don't see the credits applied to my account.

I am also in the process of setting up an Azure Government account and waiting for approval. I would like to ensure that these credits can be applied to my Azure Government account once it's active. Could you please help confirm if my credits were redeemed properly and guide me on how to apply them to my Azure Government account?

Answer 1

Hello @Jeremy Bersntein Thank you for reaching out to us!

It sounds like you redeemed Azure credits through the Microsoft Hub using your LinkedIn account, but you are not seeing the credits applied to your Azure account.

Ensure that the Azure account you redeemed the credits to is the same one you intended to use. Sometimes, if you have multiple accounts (like personal and organizational), the credits might have been applied to a different one.

After redeeming the credits, you should have received a confirmation email from Microsoft. This email usually contains details about the credits, including the account they were applied to.

Go to the Microsoft Hub and log in with the same LinkedIn account you used to redeem the credits. Navigate to the Benefits tab and look for the Azure sponsorship benefits section. Verify if the credits are listed as redeemed.

If problem persist, create a support request from Microsoft Hub/Founders Hub portal to connect with support professionals to assist you further with this issue.

Regarding your question about applying the credits to your Azure Government account, Credits are typically tied to the specific Azure account and may not automatically transfer to a Government account. Once your Azure Government account is approved, contact Azure Support to ask if your existing credits can be applied to your new Azure Government account. Go to the Azure portal, click on the Help + Support section, and create a new support request.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

Hope this helps. Please let us know if there are any blockers.

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