Completely lost access to my Azure AD and (Subscriptions).

g.gravina@avanade.com 21 Reputation points
2024-10-11T05:39:27.3733333+00:00

Morning Community.

I am facing this annoying problem with Organizations i am part of and I lost access. Some of them are client organizations and I can't do much, but one in particular was the organization that is connected with my Azure Subscriptions. I had MFA configured but I am not receiving any code / message / sms on Authenticator / Phone, even tho I can see that the phone number is the right one. I was trying to get in contact with someone in MS and understand how to make that working again. Any hint?

tia

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Givary-MSFT 32,986 Reputation points Microsoft Employee
    2024-10-11T07:20:47.03+00:00

    @g.gravina@avanade.com Thank you for reaching out to us, As I understand you are not receiving any code / message / sms for one of the organizations where MFA is enabled. Would recommend reviewing few basic troubleshooting steps as mentioned here .

    If the above-mentioned link doesn't help, try reaching out to the Global admin of the directory where your account is part of and check if they made any changes to your account - https://learn.microsoft.com/en-us/entra/identity/authentication/howto-mfa-userdevicesettings

    And if you are the only Global admin of the directory in that case refer to this QnA post - https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra where you need to work with our data protection team by calling our customer service team, they would assist in creating a ticket for you after validating your details.

    Let me know if this info helps, else happy to connect offline to discuss further on the same.


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