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Not able to access the Subscription after migration from one tenant to another.

Devendra Swami 20 Reputation points
2024-10-14T19:19:14.3933333+00:00

I have two Directories created under my same ID. I moved one subscription from source Directory to target Directory. now i can not access the subscription that was moved. both tenants has only one account that was created as default, which is also Global Administrator for the respective tenants/Directories. No roles were assigned for subscription before the directory change action. How can I get access to these subscriptions, or delete subscription.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Sadiqh Ahmed 49,456 Reputation points Microsoft External Staff Moderator
    2024-10-15T19:17:27.3+00:00

    @Devendra Swami Greetings!

    Based on the information you provided; I understand that you've moved a subscription from one Azure directory to another and are now having trouble accessing it.

    In the Azure Portal, ensure you're logged in with the correct Global Administrator account and switch to the target directory where the subscription was moved. You can do this from the directory switcher in the top right corner of the portal.After moving a subscription, you may need to assign yourself roles to access the subscription. Since there are no other users/accounts, you need owner role to access the subscription.

    In your case, I would suggest elevating your global admin access to manage all your Azure subscriptions. For guidance, refer to this link - https://learn.microsoft.com/en-us/azure/role-based-access-control/elevate-access-global-admin?tabs=azure-portal

    This should help resolve your issue. If problem persists, you can refer to the discussion here - https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra or contact Azure billing and subscription management support for assistance by raising a support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

    Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

    FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

    https://azure.microsoft.com/en-us/support/plans/

    If the response helped, do "Accept Answer" and up-vote it

    1 person found this answer helpful.

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