Dynamic Display Name in MailFrom addresses in Email Communication Service

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Dynamic Display Name in MailFrom addresses in Email Communication Service

Aditi 20

Can we use a dynamic display name & email address in the .setSenderAddress() method in the Email SDK of Azure Communications Service?

Is it mandatory to use the same display name and sender address, which are by default configured in the MailFrom addresses section in the Azure portal?

VenkateshDodda-MSFT 25,246 Reputation points Microsoft Employee Moderator

2024-10-17T04:28:51.63+00:00

@Aditi Following up to see if you have a chance to check my previous response and helped. do let me know if you have any further questions on this.

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VenkateshDodda-MSFT 25,246 Reputation points Microsoft Employee Moderator

2024-10-17T04:28:51.63+00:00

@Aditi Following up to see if you have a chance to check my previous response and helped. do let me know if you have any further questions on this.

Answer 1

VenkateshDodda-MSFT 25,246 Microsoft Employee Moderator

@Aditi Thanks for posting your question in Microsoft Q&A, apologize for any inconvenience caused on this.

From the information you provided, it seems that you have created an Azure managed domain in ECS, which has generated an email address in the format "******@domain.azurecommtest.net". Now, you want to personalize the sender address using .setSenderAddress() method in Java SDK to send emails.

If the above understand is correct. Currently, ECS does not support dynamic email, however, you can configure multiple mailFrom addresses under your domain and use one of those configured senders.
If you want to add multiple sender names for your domain, your quota should not be on the default limit. You need to raise a support ticket to increase the default limits.
Also, Sender usernames cannot be enabled for Azure Managed Domains or custom domains with default sending limits.

More information here How to add and remove multiple email sender addresses. - An Azure Communication Services quick start guide. | Microsoft Learn

Hope this helps, let me know if you have any further questions.

Aditi 20 Reputation points

2024-10-17T10:18:40.7733333+00:00

@VenkateshDodda-MSFT , Thanks for your response.

However, I have created a custom domain, and this default "******@xyz.com" is automatically created in the mail from the address.

As per the above details, I understand that we need to create a support incident if we want to have a different mail from an address with a different display name.

Hope my understanding is fine.
VenkateshDodda-MSFT 25,246 Reputation points Microsoft Employee Moderator

2024-10-17T10:24:50.4+00:00

@Aditi Thanks for your response and follow-up questions.

When you provision an ACS resource it will be created with default sending limits. Adding multiple sender names to do you domain with acs in default sending limits it is not possible.

Yes, you need to raise a support ticket to increase the sending limits and to allow adding multiple sender names.

I have converted my comment to answer. Please accept as "Yes" if the answer is helpful so that it can help others in the community.
Aditi 20 Reputation points

2025-02-17T06:29:46.6666667+00:00

@VenkateshDodda-MSFT - Your support was really helpful in the past.

We have another query - https://learn.microsoft.com/en-us/answers/questions/2168243/async-email-client-creation-doesnt-work.

Please help us here.

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Dynamic Display Name in MailFrom addresses in Email Communication Service

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