Blue screen in Teams meeting

Question

I am getting blue screen whenever i join a meeting in teams

its for both app and web

Answer 1

@JulieMardersdw214

Here are some steps you can take to troubleshoot the problem:

1. Update Windows and Teams: Make sure your Windows operating system and Microsoft Teams app are both up to date. Often, bugs and compatibility issues are resolved in updates.
2. Update Drivers: Ensure that your graphics and network drivers are up to date. Sometimes outdated drivers can cause system crashes.
3. Check for Conflicting Software: There might be a software conflict. Try to recall if you installed any new software recently that might be causing this issue.
4. Run a System File Check:

• Open Command Prompt as an administrator.
• Type sfc /scannow and press Enter. This will scan for and attempt to repair any corrupted system files.

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