Locked out: Authenticator did not migrate to new phone, please reset MFA of admin account!

Question

Please send help! I'm locked out. Did all the FAQ stuff, didn't help. Authenticator did not migrate on new phone, now I can't access the admin account of my organisation anymore (I am the admin!).

Please just reset the MFA.

Answer 1

Hello Felix SY

As u dont have access to the app anymore, the only way to resolve this is to request for Product Support to reset MFA for the affected user for microsoft accounts. Contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

If you have other accounts e.g socials you need to contact their support teams

See: https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Answer 2

I can't create the incident/support request, as I would have to sign in for that. tried with another microsoft account and still doesn't work. please provide me another option to create a ticket or how to cancel the subscription without having to sign in.

Answer 3

Microsoft has become the symbol of buffoonery. They just run you around without ever helping you. Very sad.