Issue with Microsoft Authenticator App Configuration Failing on Oneplus 7t pro

Soufiane Ramouda 0 Reputation points
2024-10-21T09:39:47.86+00:00

Hello,

I am experiencing an issue while setting up two-factor authentication with the Microsoft Authenticator app on my phone. Each time I attempt to scan the QR code, the app shows the following error message: "Unable to add account. Please verify the activation code is correct and that push notifications are enabled on your device for this app."

My phone is : Oneplus 7t pro , android version is 12.

Here are some additional details:

  • The Microsoft Authenticator app is up to date.
  • Push notifications are enabled for the app on my phone.
  • My phone is connected to the internet, and the date and time are properly synchronized.
  • I have tried uninstalling and reinstalling the app without success.
  • I also attempted to set up the authentication on another device, but the issue persists.
  • The QR code and activation code provided by my Microsoft account are correct and still valid.

Could you please assist me in resolving this issue?

Thank you in advance for your help.

Microsoft Security | Microsoft Authenticator
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