How to sign in the account on webmail

support agent 0 Reputation points
2024-10-21T10:45:55.9066667+00:00
X-ClientId: KIAR - PYEE - XSVF - 0LNSRQ
X-OWA-Error: Microsoft.Exchange.Data.Storage.StoragePermanentException
X-OWA-Version: 15.0.1497.48
X-FEServer: BRAINS
X-BEServer: BRAINS
Date: 10/21/2024 10:40:53 AM

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Microsoft Exchange Online
Exchange Server
Exchange Server
A family of Microsoft client/server messaging and collaboration software.
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Microsoft Exchange
Microsoft Exchange
Microsoft messaging and collaboration software.
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Microsoft Exchange Licensing
Microsoft Exchange Licensing
Microsoft Exchange: Microsoft messaging and collaboration software.Licensing: Rules, regulations, and restrictions that define how software can be used and distributed.
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  1. Alex Zhang-MSFT 1,600 Reputation points Microsoft Vendor
    2024-10-22T02:00:21.24+00:00

    Hello, @support agent,

    Welcome to the Microsoft Q&A platform!

    The “Microsoft.Exchange.Data.Storage.StoragePermanentException” error you have provided indicates that there may be a problem on the server side and you can try the following troubleshooting methods.

    1. Check Your Credentials: Make sure that your email address and password are correct. Double-check for any typos.
    2. Clear Browser Cache and Cookies: Sometimes, old cache and cookies can cause login issues.
    3. Try a Different Browser: See if you can log in using a different web browser.
    4. Check for Service Outages: Your email service might be experiencing outages. Check their service status page if they have one.
    5. Password Reset: If you’ve forgotten your password, use the "Forgot Password" feature to reset it.
    6. Check for Errors in URL: Ensure that you are entering the correct URL for the webmail service.
    7. Check Server Status: If you have access to the server hosting the webmail, check if there are any server issues or maintenance activities that could be causing the error.
    8. Retry Later: Sometimes, temporary issues resolve on their own.

    If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.

    Thank you for your support and understanding.

    Best Wishes,

    Alex Zhang


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