Hello, @support agent,
Welcome to the Microsoft Q&A platform!
The “Microsoft.Exchange.Data.Storage.StoragePermanentException” error you have provided indicates that there may be a problem on the server side and you can try the following troubleshooting methods.
- Check Your Credentials: Make sure that your email address and password are correct. Double-check for any typos.
- Clear Browser Cache and Cookies: Sometimes, old cache and cookies can cause login issues.
- Try a Different Browser: See if you can log in using a different web browser.
- Check for Service Outages: Your email service might be experiencing outages. Check their service status page if they have one.
- Password Reset: If you’ve forgotten your password, use the "Forgot Password" feature to reset it.
- Check for Errors in URL: Ensure that you are entering the correct URL for the webmail service.
- Check Server Status: If you have access to the server hosting the webmail, check if there are any server issues or maintenance activities that could be causing the error.
- Retry Later: Sometimes, temporary issues resolve on their own.
If the answer is helpful please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions.
Thank you for your support and understanding.
Best Wishes,
Alex Zhang