Unable to Access Microsoft 365 Admin Account Due to Authenticator Code

Question

Hello,

I am unable to log in to my ADMIN Microsoft 365 Business Basic account, as it requires an authenticator code that I do not have access to. When I attempt to log in to the authenticator app, it also asks for the same code.

I have also tried logging into Multi-Factor Authentication (MFA) using the Microsoft account that I have in order to reset the code, but I am once again prompted for the authenticator code.

Additionally, I have attempted to contact customer support but have not received a response. However, the users I added to the account can still access their Microsoft accounts without issue.

Please advise on the next steps to resolve this issue.

Thank you.

Answer 1

Regarding the admin MFA issue only phone support can help and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2