Can't Register New Connector Provider for Actionable Email Message https://outlook.office.com/connectors/oam/publish/New

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Can't Register New Connector Provider for Actionable Email Message https://outlook.office.com/connectors/oam/publish/New

Patrick Davis 20

Hello

When I try to register a new provider on https://outlook.office.com/connectors/oam/publish/New, I am prompted to login. When I login, it just redirects to outlook mailbox. I can recreate this 100% of the time.

I have tried everything I could find to resolve this- nothing works. If I try in incognito mode, I just get "Something went wrong.".

What's up with this portal? It is a crucial element to using actionable messages and blocking my client work right now.

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Answer 1

ChristyZhang-MSFT 26,221 Microsoft External Staff

Hi @Patrick Davis

Welcome to our forum!

Looks like your case is more related to Developer Dashboard, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. Based on my research, i found that it seems to be related to the known issue:

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If the above doesn't help, in order to better solve your problem, we will add "Office Development" tag. Thanks for your understanding and support!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Patrick Davis 20 Reputation points

2024-10-25T09:02:10.2366667+00:00

Hello, thank you for the comment on this. Unfortunately that is not my specific issue. The tenant I am working in seems to let me login to the portal and then instantly redirect to the mailbox for that account. I tried on 3 accounts so far. I think it may be tenant specific or permission related, but there is zero information to go off. Do you know where the best place for getting direct support from Microsoft would be?
ChristyZhang-MSFT 26,221 Reputation points Microsoft External Staff

2024-10-25T09:37:52.29+00:00

Hi @patrick davis ,

Thanks for your reply!

You can contact Microsoft here: Customer service phone numbers.

If you are using an Microsoft 365 account, you can also contact M365 support in the admin portal:

By the way, if you don't mind, you can click the "Accept Answer" button under the post so that it could be beneficial to others in the community looking for help on similar topics.
Patrick Davis 20 Reputation points

2024-10-25T09:54:55.3533333+00:00

Thank you. I will accept the answer as I know it does resolve some people's issues, but for anyone reading this in future, it's not the fix for permanent mailbox redirects. At this stage I am guessing it is related to a exchange admin setting or some kind of filtering rule. In another tenant I can send/render actionable messages in outlook without even needing to register on the dev portal, using the exact same logic. I am hoping that changing some exchange settings and/or logging in with an admin account will resolve this.

Answer 2

Patrick Davis 20

Reposted here https://learn.microsoft.com/en-us/answers/questions/2113348/cannot-access-https-outlook-office-com-connectors

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Can't Register New Connector Provider for Actionable Email Message https://outlook.office.com/connectors/oam/publish/New

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