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My new Outlook stopped syncing starting from the evening of 10/25/2024

Pasynoga Oleksandr 25 Reputation points
2024-10-26T13:12:48.2+00:00

My new Outlook stopped syncing starting from the evening of 10/25/2024. When pressing the sync button, it shows the sync icon, but nothing happens. New emails are neither received nor sent. However, when switching to classic Outlook, everything works fine. Today, I updated the app, but nothing changed. I tried different internet sources, but it still doesn’t work.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-10-28T03:14:00.7166667+00:00

    Hi @Pasynoga Oleksandr

    Welcome to our forum!

    Agree with Bobby le Marconiste, if you still suffer the issue, here are some suggestions you may refer to:

    1. Re-add Your Account: Remove and then re-add your email account.
    2. Update Outlook: Make sure you have the latest updates installed.
    3. Rebuild the OST file: Close New Outlook and locate C:\Users<username>\AppData\Local\Microsoft\Outlook, rename the folder, and then restart the New Outlook. More information: Synchronization issues between Outlook and Outlook Web App - Outlook | Microsoft Learn 

    Hope it helps! 

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