Microsoft 365 Admin Sign-in Issue

ram 0 Reputation points
2024-10-26T20:50:30.97+00:00

I am not able to connect to my Microsoft 365 Admin account. It asks me to enter a number in Authenticator app and in the Authenticator App i get below error message.

"Error finding an account to complete multi-factor authentication. You may need to add the account again"

I cleared the cache and re-started. Same issue.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. akinbade abiola 18,130 Reputation points
    2024-10-27T01:08:27.65+00:00

    Here are a few things to try to troubleshoot:

    • Clear the cache.
    • Restart your device.
    • Switch network connections to make sure your network is stable.
    • If you don't have another verification method set up, contact your administrator to disable multi-factor authentication.

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola


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