Application error: lsass.exe (causing pc shutdowns.)

Question

Recently I have getting this issue where my pc randomly turns off when I open a certain game. I say certain game because it doesn't happen with every single game, but after looking at the Event Viewer it's always the same event logged that correlates to the time my pc shutdown and this is Event 1000, Application error which says the following:

Faulting application name: lsass.exe, version: 10.0.22621.3235, time stamp: 0xf73de5da

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000000

Faulting process id: 0x0x500

Faulting application start time: 0x0x1DB27EC9438E64E

Faulting application path: C:\Windows\system32\lsass.exe

Faulting module path: unknown

Report Id: ccaa1017-ece9-41ae-b40e-ae1e0c8c597d

Faulting package full name:

Faulting package-relative application ID: This is my first PC so I apologize if this is not enough information or is not what is causing the shutdowns, but is there anything I can do to repair this issue?

After reading similar questions and tried the recommended solutions my problem has not been solved. Here is a list of things I have already tried:

1. sfc /scannow (then) DISM /Online /Cleanup-Image /CheckHealth (and) DISM /Online /Cleanup-Image /RestoreHealth
2. I removed the ram kit that I bought as an upgrade which is the following: 16x2 DDR5 6000MHz CL30-36-36-76with the original ram it came with which is a single stick 16GB DDR5 6000MHz CL38-38-38-78.
3. Run the pc on a clean boot with only the Microsoft services active and everything on the startup list disabled.
4. All my Windows Updates, GPU drivers, and CPU drivers are up to date. I will say I have only made 1 big change to this pc, and by big changes I mean moving the bios or system configuration, the only thing I have done is set the power plan to high performance and updated my bios as I notice it had a 2019 version and I update it from its company page to 9/30/2024.

Answer 1

If anyone sees this and has a similar issue to this, this is what it worker for me to solve the random shutdowns when opening games. So after 3 days of troubleshooting and reading a lot of stuff, I ended up finding way many more things that could cause what's happening to me, but I did something and it worked. This is what I did in case someone finds this and has the same issue:

1. Disabled AMD Super Resolution on games and display.
2. Uninstalled 2 Windows Updates.

2024-10 Cumulative Update for.NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5044033)

2024-10 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based System (KB5044033) is available.

Note: To be honest, I can't 100% say both the Windows Updates and AMD SR were the problem, but I did both of them at the same time, and now that I'm not having that annoying issue, I don't want to move them. It could be possible that the issue was caused by the Windows updates as they are new or only AMD SR, but if you have the same issue, you can try one of them first.

2nd Note: After doing these 2 things, games no longer caused any shutdown to my PC. I will say some games are currently crashing after 10 minutes, but I recently read that many people are having issues with AMD's newest driver and software version (24.10.1), so I think now that is something that AMD has to fix, and I will be doing a rollback in the AMD version to fix this.

Final Note: After doing these two things I notice I wasn't getting any event logged in the Event Viewer as Isass.exe which would appear every time after a restart or opening one game that would cause it to shutdown so I think doing these two solutions would also fix the lsass.exe issue.