How to fix finding lost Outlook email folders after switched to New Outlook?

Question

How do I find my old Outlook folders? When I switched to the new Outlook, some of my old folders and content were lost. Are they stored somewhere else?

Answer 1

Hi @Diane King ,

Welcome to our forum!

Which folders are you referring to, and did you create them yourself?

In order to further confirm if the folders can be synced successfully, please log in to web mail to check if the folders are displayed.

If the folders are displayed on web mail, please remove your account and re-add it to New Outlook to check if the issue persists.

Hope to help you!

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