i am a onmircosoft administrator, i lost my old phone, how to disable the double verification without backup and email verification ??

Question

Hi all,

I am a onmircosoft administrator, i lost my old phone that installed the Microsoft Authenticator, Now , when I tried to login microsoft.com, it ask me the verify code, but I lost my phone , so that i cannot get the verify code, when i click other method to login, the system ask me Microsoft Authenticator again and again, it looping infinity, Could you all please tell me how to disable the double verification without backup and without email verification ??

thanks

KKHH

Answer 1

Ask another cloud services admin to reset your Multi-Factor Authentication settings. To do this, the admin should follow these steps:

1. Sign in to the cloud service portal as an admin.
2. Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx.
3. Select the check box for the admin account whose Multi-Factor Authentication settings you want to reset.
4. Select Manage user settings.
5. Select the Require selected users to provide contact methods again check box, and then select Save.

See: https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/mfa/cannot-use-mfa-signin-lose-phone?source=recommendations

If there is no other admin you need to reach out to product support

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola