My Azure tenant is blocked due to inactivity

Question

My Azure tenant is blocked due to inactivity

André Boonstra 0

I can't logon to my Azure tenant:

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity.

How can i reactivate my tenant?

3 answers

Your answer

Answer 1

Hello @André Boonstra ,

Thank you for reaching out Microsoft Q&A.

You are getting the error because the tenant has been blocked due to inactivity.

The only way to get this reactivated is through the Global Support Team by contacting them via the global support phone numbers

for additional information follow the document: https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

Hope this helps. Do let us know if you any further queries.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Regards,
Goutam Pratti.

Answer 2

André Boonstra 0

Thank you for responding. Yes i am aware of that page but the guys on the phones keep stating that they cannot help me with my Azure tenant but keep referring me to the same learn.microaoft article.

Raja Pothuraju 43,425 Reputation points Microsoft External Staff Moderator

2024-10-31T09:14:12.1533333+00:00
Hello @André Boonstra,

Thank you for posting your query on Microsoft Q&A.

The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance:

Tenant ID

Error Code

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Thanks,
Raja Pothuraju.
André Boonstra 0 Reputation points

2024-10-31T09:51:37.2933333+00:00

Thank you,

I can not get the tenant ID because i can't log on with credentials which are associated with the tenant.

Trace ID: xxxxxxxxxxxxx

Correlation ID: xxxxxxxxxxxxxxx

Timestamp: 2024-10-31 09:46:28Z

It is a development tenant, but it has some app registration used in production.

Note: Removed PII information.
Raja Pothuraju 43,425 Reputation points Microsoft External Staff Moderator

2024-11-01T21:12:20.12+00:00

Hello @André Boonstra,

Thank you for your response and for sharing the business justification.

Do you recall the number of applications developed in this tenant? Would it be possible to create these applications in a different tenant?

Thanks,
Raja Pothuraju.
Raja Pothuraju 43,425 Reputation points Microsoft External Staff Moderator

2024-11-04T08:19:55.37+00:00

Hello @André Boonstra,

Just a gentle follow-up to check if you’ve had a chance to share the required details and the justification for them.
André Boonstra 0 Reputation points

2024-11-04T09:09:08.71+00:00

Thanks for reaching out, there should be 6 - 10 registrations. I've sent you an email.
Raja Pothuraju 43,425 Reputation points Microsoft External Staff Moderator

2024-11-04T21:02:59.3366667+00:00

Hello @André Boonstra,

Thanks for sending an email.

Let's take this offline.
Raja Pothuraju 43,425 Reputation points Microsoft External Staff Moderator

2024-11-12T12:47:16.73+00:00

Hello @André Boonstra,

I received an update from the Product Group team, stating that a block was placed on your tenant about 20 days before you reached out to them. Unfortunately, this means the tenant has been moved to an unrestorable state and has already been soft deleted, making restoration impossible as documented. I apologize for the inconvenience and regret that we’re unable to assist further in this case.

https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

Since the existing tenant cannot be restored, you will need to create a new tenant to configure your applications under app registration.

Thanks,
Raja Pothuraju.

Answer 3

John 0

I have had the same issue in support for a little over 3 weeks, so it might be best if others encounter this issue to try to make alternative plans for resolution.

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My Azure tenant is blocked due to inactivity

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