Custom Translator Portal generic error message when trying to delete or upload files, even for creating workspaces

Konstantin 30 Reputation points
2024-10-31T21:13:11.6533333+00:00

Good day,

I’m a new user of the Custom Translator Platform. I briefly used it for the first time, including document uploads for model training, and everything went smoothly. However, when I logged in two days later to continue, I encountered repeated error messages related to document uploads, deletions, and workspace creation. The errors are quite general, stating something like "unknown error occurred - please try again later."

I’ve already tried clearing my browser cache and using a different browser, but that didn’t resolve the issue.

Could you please advise on any further steps I can take?

Thank you!

Azure Translator
Azure Translator
An Azure service to easily conduct machine translation with a simple REST API call.
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Accepted answer
  1. Pavankumar Purilla 1,720 Reputation points Microsoft Vendor
    2024-11-01T19:00:29.2766667+00:00

    Hi Konstantin,

    Greetings & Welcome to Microsoft Q&A forum! Thanks for posting your query!
    I understand that you’re facing issues with document uploads, deletions, and workspace creation in the Custom Translator platform.
    Here are the some troubleshoot steps:

    • Verify that your account has the correct permissions for actions like document uploads and workspace creation. Ensure you have a role like “Contributor” or “Owner” within the resource group and the Custom Translator workspace.
    • Sometimes restarting services within Azure can help. Try stopping and starting your workspace services to refresh the connections.
    • Open an incognito/private browser window and log in to the Custom Translator platform. Sometimes, this avoids issues caused by cached data or extensions.
    • If you continue to experience difficulties, reach out to Azure Support team provide the necessary guidance.

    Hope this helps. Do let us know if you have any further queries.


    If this answers your query, do click Accept Answer and Yes for was this answer helpful.

    1 person found this answer helpful.

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