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Hi, I was granted the 5k in Microsoft startup founder credits but when I click "Activate Azure", and check the box for my email I get the error "There were issues submitting your request. Please make corrections and try again." I tried on edge and chrome with no success. I tried with both my startup and personal Microsoft email.
Any help would be greatly appreciated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 97%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
I'm too facing the same issue...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Hi All,
We are facing the same challenge in redeeming our Azure credits, if anyone has a solution?
Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 51%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
Good to know it's not just me
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 28.999999999999996%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFK%3C/text%3E%3C/svg%3E)
I have the same issue redeeming credits, I got the message "There were issues submitting your request. Please make corrections and try again." before, now I simply get: "Cannot redeem Azure at this time". For reference, I've already been accepted into Microsoft for Startups over 60 days ago, so that can't be the issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 44%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFC%3C/text%3E%3C/svg%3E)
Hi, the issue is same for me.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
I am facing the same problem, i wrote to microsoft and got a reply in 2-3 days saying
/*
Thank you for your email.
Apologies for the inconvenience, this is a known issue and our engineering team working on the fix.
We will update you as soon as the issue gets resolved.
Appreciate your patience.
*/
I really liked azure infrastructure but if they cant solve this issue i might think about moving to a different cloud provider like aws or gcp would be better coz it has been 6 days and i dont have information about when it will be fixed or what the issue is. I had stopped developing currently waiting for them to help me redeem the credits, at this rate it will feel like, the waiting is not worth it if they cant tell we how long or what the issue is.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Hello @Matthew ,
Thank you for reaching out to us on Microsoft Q&A.
Please be aware that the request may require more than a couple of business days to complete, as the verification process is thorough to ensure eligibility and proper account setup.
In the meantime, please feel free to reach out if you have any further questions or need assistance with anything else.
I don't think it's a time issue, it throws an actual network error when you hit the button if you check in devtools. The action is being blocked.
Thanks for the response. Last Wednesday we got accepted, granted the 5k, and the time limit to redeem began. I do keep getting the emails to redeem before the credits expire.
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I am facing the same issue. I am not sure why MS does not offer chat assistance. I have created service tickets and have been waiting for a response
Hello All,
Log into the Microsoft for Startups Founders Hub, go to the Benefits tab, and select Redeem in the Azure sponsorship benefits section. This is a common step to ensure that the credits are properly linked to your account
There isn't a direct way to reset your redemption history. However, the support team should be able to assist you with any issues related to your account and credits.
I would request you to open a Support ticket with Founders Hub support team, by following the below steps: https://foundershub.startups.microsoft.com/signup?drawer_open=true Please click on "Support" on this page to submit support ticket.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
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@RNareddy I'm Since 1 November, But they're not telling anything exact, even they stopped replying, Today I mailed them and they said for Call I don't what they will solve on Call/Meeting.
time to switch to gcp or aws, i dont even know what is the time frame they will fix this in
We apologize for the delay and any inconvenience caused. Please know that our team is fully focused on resolving this as quickly as possible to ensure a smoother experience moving forward.
Hello All,
Please try the process again now, as our team has resolved the issue internally.
Thank you.