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Why does the Outlook App fail to open on my mobile phone?

Robert Hodges 20 Reputation points
2024-11-04T17:52:16.4133333+00:00

I have installed Microsoft Outlook and 365 on my mobile device. When I try to add my work email, it asks for my password twice, and then never opens. What could be causing this?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 24,491 Reputation points Microsoft Vendor
    2024-11-05T06:10:20.9633333+00:00

    Hi @Robert Hodges ,

    Welcome to our forum!

    Looks like the issue is more related to Outlook for mobile. Please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, it's suggested to post your issue on this dedicated forum for Outlook for Mobile for more professional help.

    Thanks for your understanding and support!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.

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