How to Resolve Internal Server Error 500 When Deleting a Range in Microsoft Graph API?

Question

I am encountering a 500 Internal Server Error while trying to delete a range using the following guide: Microsoft Graph API - Range Delete. This API has been functioning correctly for a year, but the issue has arisen today.

For reference, here is the request ID: "5a5e2fe1-abec-44a3-9003-3496fe2875ce".

Thank you.

Answer 1

Hi @Aleo Marckus Tan | A2Q2

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope. Thanks for your understanding and patience.

The following suggestion is for your reference:

Based on your description, this may be due to a problem on the server side.

• Server-side problem: 500 error usually indicates a problem on the server side, which may be a temporary glitch or a more serious problem. You can wait a while and try the request again.
• Authentication problem: Make sure your authentication token is valid and not expired. If the token is invalid or expired, it may cause this error.
• Insufficient permissions: Check if your application or user has the required permissions to delete the zone. If the permissions are insufficient, it will also cause this error.
• URL error: Confirm that the requested URL is correct and well-formed. URL errors may also cause 500 errors.

If the problem persists, I suggest you submit a ticket with the request ID in the Admin Center, and then you can get detailed error information.

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