gpt4 turbo-2024-04-09 is down in US East region despite Azure Health saying it's up

Steve 25

I'm losing a lot of credits in my pipeline since Azure Health is reporting this model as working yet it's failing basic http responses. Even in the playground chatting with it generates the following error:

Error

The server had an error processing your request. Sorry about that! You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if you keep seeing this error. (Please include the request ID e3813e0e-a546-4104-a62e-41a1c9418032 in your email.) | Apim-request-id: bcd72218-1f31-4fe3-a46c-4438a74c0025

It sporadically seems to work. This has been occurring now for 3 hours.

santoshkc 10,555 Reputation points Microsoft Vendor

2024-11-06T10:29:02.1066667+00:00
Hi @Steve,

Thank you for reaching out to Microsoft Q&A forum!

We tested GPT-4 Turbo in the US East region and found it working as expected, despite the issues you experienced. Here are a few things you can recheck to resolve the issue:

Might this issue would be intermittent, it could be due to a temporary network or server issue. In this case, you can try again later to see if the issue has been resolved.

Try Clear browser cache and cookies and also try using a different browser.

If the problem persists, please share more details, and we’ll help to resolve the issue.

I hope you understand. Thank you.
Steve 25 Reputation points

2024-11-06T10:33:18.1266667+00:00

Hi @santoshkc thank you for the reply! Could I kindly confirm if the exact model you tried was gpt4 turbo-2024-04-09? The other models seem to be working but I use this one specifically for its image vision capabilities. The errors are occurring via the program which uses code to call the http endpoints, in postman manual queries, and also in the playground. I have also now tested it on a VPN and it's still failing.

To clarify only this specific version seems to be encountering issues right now?

Kind Regards.
santoshkc 10,555 Reputation points Microsoft Vendor

2024-11-06T12:48:07.6766667+00:00

Hi @Steve,

Thank you for clarifying. We did test the GPT-4 Turbo-2024-04-09 model, and while text responses worked, we were unable to reproduce successful image responses. This suggests there may indeed be an issue specific to the model’s image capabilities. We are reaching out to the internal team to get more information related to your query and will get back to you as soon as we have an update.

Thank you for your understanding.
Steve 25 Reputation points

2024-11-07T06:59:41.71+00:00

Hi @santoshkc thank you. Has there been any update on this? My website has been unable to fulfill its objectives for the past 24 hours due to this service being down until now. I've just recently migrated to OpenAI Azure from OpenAI and did not encounter such an issue with OpenAI before, and I believe I may have to migrate back if this cannot be rectified as it's a critical service for my pipeline.
Steve 25 Reputation points

2024-11-07T07:01:11.1633333+00:00

(duplicate post error seems to have occurred on this site this post can be deleted)
romungi-MSFT 47,341 Reputation points Microsoft Employee

2024-11-07T07:08:07.1+00:00

@Steve This issue can be replicated and is being checked internally. We will provide an update here as soon as we get an update internally. Thanks!!
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santoshkc 10,555 Reputation points Microsoft Vendor

2024-11-08T11:43:57.6733333+00:00

Hi @Steve,

Thank you for your patience. The issue has been resolved, and I was able to successfully test the image response functionality. Could you please try again and let me know if it’s working on your end as well?
Steve 25 Reputation points

2024-11-09T08:30:49.17+00:00

@santoshkc Thank you I can confirm the image recognition is now successfully working from my end as well now.

Accepted answer

santoshkc 10,555 Reputation points Microsoft Vendor

2024-11-11T08:00:38.8233333+00:00

Hi @Steve,

I'm glad to hear that your issue has been resolved. And thanks for sharing the information, which might be beneficial to other community members reading this thread as solution. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", so I'll reiterate the previous response to an answer in case you'd like to accept the answer. This will help other users who may have a similar query find the solution more easily.

Query: gpt4 turbo-2024-04-09 is down in US East region despite Azure Health saying it's up.

Solution: Due to some temporary issues, the image recognition functionality for the GPT-4 Turbo model in the US East region was briefly unavailable. Our team has resolved the issue, and we’re glad to hear that it's now working fine on your end.

If you have any further questions or concerns, please don't hesitate to ask. We're always here to help.

Do click Accept Answer and Yes for was this answer helpful. Thank you.
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