gpt4 turbo-2024-04-09 is down in US East region despite Azure Health saying it's up

Steve 25 Reputation points
2024-11-06T09:07:24.2633333+00:00

I'm losing a lot of credits in my pipeline since Azure Health is reporting this model as working yet it's failing basic http responses. Even in the playground chatting with it generates the following error:

Error

The server had an error processing your request. Sorry about that! You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if you keep seeing this error. (Please include the request ID e3813e0e-a546-4104-a62e-41a1c9418032 in your email.) | Apim-request-id: bcd72218-1f31-4fe3-a46c-4438a74c0025

It sporadically seems to work. This has been occurring now for 3 hours.

Azure OpenAI Service
Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
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Accepted answer
  1. santoshkc 10,555 Reputation points Microsoft Vendor
    2024-11-11T08:00:38.8233333+00:00

    Hi @Steve,

    I'm glad to hear that your issue has been resolved. And thanks for sharing the information, which might be beneficial to other community members reading this thread as solution. Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", so I'll reiterate the previous response to an answer in case you'd like to accept the answer. This will help other users who may have a similar query find the solution more easily.

    Query: gpt4 turbo-2024-04-09 is down in US East region despite Azure Health saying it's up.

    Solution: Due to some temporary issues, the image recognition functionality for the GPT-4 Turbo model in the US East region was briefly unavailable. Our team has resolved the issue, and we’re glad to hear that it's now working fine on your end.

    If you have any further questions or concerns, please don't hesitate to ask. We're always here to help.


    Do click Accept Answer and Yes for was this answer helpful. Thank you.

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