Unable to Login to Developer Subscription Due to Authenticator App Error

Dora Liang 5 Reputation points
2024-11-07T05:52:55.64+00:00

Hi M365 dev team,

I have a developer M365 subscription with only 1 Admin account.

I turned on two step authenticator app for this account.

However, due to a recent mobile upgrade, I can't use the Microsoft Authenticator app's credentials.

The issue is:

  1. To use the Authenticator app, I need to sign in on it with this admin account.
  2. I can't sign in because I can't use the authenticator app.

I need help to turn off the two step authenticator for my test account. so I can continue to sign in.

I can't do the operations now, could some Engineer team help me on this?

Thanks,

Dora.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,770 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
9,180 questions
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