The preview pane cannot preview Word/Excel/PPT files.

Question

Inside the Explorer has opened the right preview pane, but Word/Excel/PPT files show no preview. And pdf, txt files can be previewed. I'm using Office LTSC Professional Plus 2021.Word/Excel/ppt files can be previewed before.

Answer 1

Hi @Xiaobo Ban

Have you done anything before this issue occurred, such as updating Office, installing third-party software, etc.?

Is WPS installed on the computer at the same time? If so, please uninstall it.

Then please go to "Registry Editor", check whether there are related previewer registry values:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PreviewHandlers

Value Name: {00020827-0000-0000-C000-000000000046}

Type: REG_SZ

Data: Microsoft Excel previewer

Value Name: {84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

Type: REG_SZ

Data: Microsoft Word previewer

Value Name: {65235197-874B-4A07-BDC5-E65EA825B718}

Type: REG_SZ

Data: Microsoft PowerPoint previewer

Then go to following locations, ensure the "(Default)" Data of {8895b1c6-b41f-4c1c-a562-0d564250836f} registry key is correct for each Office file format.

• Computer\HKEY_CLASSES_ROOT\.xlsx\ShellEx\{8895b1c6-b41f-4c1c-a562-0d564250836f} --- {00020827-0000-0000-C000-000000000046}

• Computer\HKEY_CLASSES_ROOT\.docx\ShellEx\{8895b1c6-b41f-4c1c-a562-0d564250836f}--- {84F66100-FF7C-4fb4-B0C0-02CD7FB668FE}

• Computer\HKEY_CLASSES_ROOT\.pptx\ShellEx\{8895b1c6-b41f-4c1c-a562-0d564250836f}--- {65235197-874B-4A07-BDC5-E65EA825B718}

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