This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 10%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
I accidentally subscribed to developer support plan. I tried to submit refund request, however, no transaction id was available to select. What should I do?On the first page, I can select invoice number, but on the second page, no transaction was available for selection. With no transaction, I cannot submit my request on support page.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
I would recommend you contact billing support as they will be able to assist you regarding this and take a look at your subscrption
https://azure.microsoft.com/en-us/support/create-ticket
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
Update. I can pass the transaction step. However, my request is not accepted in submit step. it's not logged into MS system
Nice. I still think the best solution is to involved billing support. Billing support is free so you do not need to be concerned about costs.
In the mean time could you try in a new browser?
Remember to mark answer if this was helpful.
how to involve billing support?
I tried other browser but still not work
@Trong Tien Hoang Please create a New Support Request in the portal and choose Issue type: Billing Problem type: Refund request, then click Next. Once it shows suggested solutions, DO NOT CLICK the Request a refund button, click Return to support request in upper left corner as shown below:
Click Next, continue filling out information, make sure your email/phone are correct, and finishing creating the case. There is no charge for billing/subscription management support requests. A support engineer will assist you with your refund request.
Hope this helps!