Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
3,376 questions
Unable to Download the output file using Batch Job on Azure OpenAI UI
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 47%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sanskar Shah
0
Reputation points
I am trying to download my completed batch using Azure OpenAI Batch Jobs UI. My lot is completed. When I am trying to download the output file, it keeps loading then gives me timeout error
Need help downloading my output JSONL file
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AshokPeddakotla-MSFT 35,096 Reputation points2024-11-08T11:19:01.29+00:00 Sanskar Shah Greetings & Welcome to Microsoft Q&A forum!
Could you confirm how exactly are you trying to download the job? Are you following any documentation?
Did you check this Retrieve batch job output file already?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 4%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
VasaviLankipalle-MSFT 18,221 Reputation points2024-11-08T21:48:53.93+00:00 Hello @Sanskar Shah , could you please share the additional details as previously requested?
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AshokPeddakotla-MSFT 35,096 Reputation points
2024-11-11T03:50:10.5+00:00 Sanskar Shah Did you get a chance to see above response?
Do let us know more details to assist you further.
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Sanskar Shah 0 Reputation points
2024-11-11T06:22:05.0366667+00:00 Hey @AshokPeddakotla-MSFT I did check the retrieve batch job output file. It worked for me everytime but for this time, I am unable to retrieve my output file. I clicked on the download output file button, it just keeps circling there( ig it is trying to load the completed output file or something) and then later on after sometime it says Unable to Load file Timeout error of 600000ms exceeded and I am unable to retrieve my completed batch file for the same.
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VasaviLankipalle-MSFT 18,221 Reputation points
2024-11-12T19:38:37.6666667+00:00 Hello @Sanskar Shah , thanks for the details. Please raise a support ticket in the Azure portal for deeper investigation on this issue.
Thank you again for your time and patience throughout this issue.
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