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I'm unable to access the azure credits I was given on founders hub. On clicking "visit redemption site", it takes me to a sign up page. Although I already have an azure account but the account doesn't have any active subscription, I can't use the credits I was given. I suspect the issue is from the linking of the accounts. I need help in unlinking and relinking the accounts. Please I need assistance, I'd be grateful for any help in this regard
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Hi Rukevwe Otubu,
Thank you for reaching out to us on the Microsoft Q&A forum.
Sign in to the Microsoft for Startups Founders Hub, navigate to the Benefits tab, and select Redeem under the Azure sponsorship benefits section. This step often ensures your credits are correctly linked to your account. You should be able to access the Azure portal with that same registered account and see your teams Azure resources. Credits should be displayed on the Cost Management blade. See Founders Hub Portal for more information and guidance. If you need further assistance, please feel free to comment down below.
If you need assistance with your redemption history, note that there isn’t a direct way to reset it yourself. However, the support team can help with any issues related to your account and credits.
If the issue persists, try unlinking and relinking your accounts. To do this, contact Microsoft support directly and explain your situation by visiting Founders Hub Support. On this page, click Support to submit a support ticket.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Thank you for providing a solution, however I can't select "Redeem" because it shows the credits have already been "redeemed ". On clicking "visit redemption site", it takes me to a sign up page instead of to my linked azure account. I tried submitting a support ticket to unlink and relink the accounts, however after clicking "submit a support ticket" and filling all the necessary information, I can't seem to find a submit button to submit my request. Please help me
Hi Rukevwe Otubu,
Sometimes, browser extensions (like ad blockers or privacy tools) can cause issues with web forms. Try turning off any ad blockers or privacy extensions, then try submitting the support ticket again.
If that doesn’t work, open your browser in incognito or private mode and try visiting the redemption site and submitting the support ticket from there. This will help avoid any cached data or cookies that might be causing the problem.
Hi Rukevwe Otubu,
Just following up to see if you had a chance to review my previous response. Please let me know if it was helpful, and don't hesitate to reach out if you have any further questions. If your issues have been resolved, kindly accept the answer by clicking the Accept Answer and Upvote buttons on the post.
Thank you!